We pride ourselves on our excellent service and aim to despatch all orders promptly. If you order before 3pm Monday to Friday we will try to send it out that day, for next working day delivery. Orders:
- placed after 3pm Monday to Thursday will be processed the next day
- placed after 3pm on a Friday or at a weekend or on a Bank Holiday will be processed on the next working day
- Orders to the Highlands, Islands and Out of Area may be a two-day delivery and overseas will be longer
Please call us for time-critical orders, so we can process the order as a matter of urgency and confirm the delivery schedule.
All goods are subject to availability. If we can't supply your goods within 30 days from the date of order, we will inform you immediately and let you know the expected delivery date.
Courier service
If you opt for a courier delivery, you will receive an email or text on the day we despatch your order, informing you that it is enroute. On the morning of delivery, at around 07:30, you will receive a further email or text giving you a 1-hour delivery time slot. Please therefore ensure that you have given us the correct mobile number and email address.
Couriers are extremely busy during Christmas and the sales, so please allow extra time.
We will not be held liable for any consequential loss caused by late or failed deliveries.
Timed deliveries / Saturday & Sunday deliveries
We can arrange timed deliveries for:
Weekdays:
- pre-10:30am
- pre-12 (midday)
Weekends:
- Saturday pre-10:30am
- Saturday pre-12 (midday)
- Sunday (anytime)
Some of the timed delivery options are available via the website, for others including a Sunday delivery, please call the office for a confirmed price and to arrange the alternate delivery.
Important Note:
Timed deliveries are subject to stock availability (we will contact you if any of your order is not in stock, so you can confirm if you would like us to split the delivery) and must be placed by 3pm Monday to Friday. Please call us if it's after 3pm as we may still be able to catch our couriers.
Delivery Address
Our appointed carrier will deliver the goods to the delivery address you gave us. It is therefore important that this address is accurate. They will not leave the parcel without a signature. With this in mind please provide a delivery address where the parcel can be signed for between the hours of 08:00am and 6:00pm. In most circumstances, we are happy to arrange delivery to your place of work if that's more convenient.
If you ask for your delivery to be left without a signature or somewhere other than the delivery address, or you contact the courier directly and change the delivery address, this is done at your own risk and we will not be held liable for the theft / loss of your delivery. The carriers Proof of Delivery (POD) is final.
If you’re using PayPal to pay, please make sure they have your current address, as this is the address, we must send your order to. We will not be held liable for missing goods if your address on PayPal is incorrect.
Carriage Costs
You can view your postage cost in ‘Your Cart’ by simply entering your delivery country and postcode into the ‘Estimate delivery cost’ section. If you get to the basket stage of the order process and feel that our delivery charge is too high, then simply contact us and we will look to reduce this, possibly by opting for a slower delivery service.
Damaged delivery and /or missing items
If your order has been damaged in transit and / or items are missing, you must:
- sign for the delivery as damaged
- take photographs of the damaged packaging and send them to us
- notify us within 24 hours of delivery
We will not be held liable for any loss or damage if you fail to do this
Denial of receipt
In the unlikely event that your parcel / consignment goes missing in carriage, you are required to satisfactorily complete and submit all forms required by the courier and to cooperate with them in full. We will not be held liable for any loss or damage if you fail to do this.
Packing errors
We try our utmost to send orders out correctly, but errors do occasionally happen. If the item(s) received or the quantities do not match what you ordered, please notify us within 24 hours of delivery. We will not be held liable for any errors if you fail to do this.
We will endeavour to send the correct item(s) out to you the same day, and arrange delivery of that item(s) and collection of the wrong item(s) the next day (slightly longer for Highlands and Islands and overseas).
Collecting from store
You can collect goods from our store anytime. However, please call us to confirm the day and time you would like to collect so we can have your items and paperwork ready for collection.
- Weekday collections - Monday to Friday from 9am to 5pm (excluding Bank Holidays and Christmas / New Year shutdown)
- Weekend Collections - We aim to be as flexible as possible and are normally available to open at weekends for anyone wishing to buy or collect equipment on a Saturday or Sunday (we will endeavour to open the office, just call us to ensure it is possible on the day you wish).